Patient Access Specialist

Location: 
Southwest Spine & Pain/ Vista Healthcare
2891 E. Mall Drive
Saint George, UT 84790
Job Description: 
  • Southwest Spine and Pain, a successful paint management practice in Utah, is looking for a talented individual to join our team as a Patient Access Representative. Individual must be able to multi-task and interact well with co-workers and patients. Computer literacy is a must as all records are electronically based. Compensation will be competitive. Hiring for both Part Time & Full Time Position is located in our Administrative Offices

Responsibilities include, but are not limited to, the following:

  • Respond to incoming phone requests from patients, physicians’ offices, and hospitals; answer inquiries or referring questions to the appropriate personnel.
  • Optimize patients’ satisfaction, provider time, and treatment room utilization by working with patients to identify the most appropriate location, physician, and appointment time. 
  • Assure the accurate new patient packet is mailed or emailed at time of scheduling.   
  • Ensure call efficiency while maintaining excellent patient service in a courteous and professional manner. 
  • Maintains and accurately document all patient requests and information in the patient EHR, including but not limited to:
  • Demographic information
  • Collect and post/record payments
  • Cost Estimates
  • Verify insurance coverage, benefits and client financial responsibility
  • Max out of pocket
  • Deductible
  • Co Pay
  • Co Insurance
  • Scheduling appointments for multiple providers 
  • Scheduling within the guidelines of each provider, verifying schedules and insurances 
  • Protect patient rights and dignity with respect by maintaining confidentiality of personal and financial information at all times 
  •  Coordination of patient referrals  
  • Ability to multitask   
  • Maintains operations by following policies and procedures and reporting needed changes
  • Use sound judgment in handling calls, especially with patients that may be upset or are not feeling well.  
  • Demonstrate respect for our patients and fellow care team members in every interaction.  
  • Demonstrate excellent interpersonal and problem-solving skills to ensure coordinated efforts, patient satisfaction and Monumental Service.  
  • Always maintain a professional and positive attitude.  
  • Demonstrate teamwork and support for fellow care team members by offering assistance. 

Requirements:

  • Must have high school diploma or GED
  • Computer proficiency and phone skills are required
  • Excellent communication and customer service skills
  • Positive attitude
  • Team player
  • Healthcare Experience (preferred)

Benefits:

  • Full-time position with Utah’s leading pain management group
  • Employee Assistance Program
  • Paid Time Off
  • Paid Holidays
  • Health, Dental & Vision Insurance
  • Life and Disability
  • Tuition Reimbursment Program
  • 401K
  • Job Type: Full-time & Part-Time

Schedule:

  • Monday to Friday  

Southwest Spine and Pain is an equal opportunity employer, values the diversity of our workforce and the knowledge of our people. Southwest Spine and Pain will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

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