Patient Service Representative

Southwest Spine & Pain
320 W. River Park Dr. #255
Provo, UT, UT 84764
Job Description: 

 Vista Health-Southwest Spine & Pain Division is looking for Patient Service Representative for our Provo and South county Clinics Individual must be able to multi-task and interact well with co-workers and patients. Computer literacy is a must as all records are electronically based. Compensation will be competitive.

Southwest Spine and Pain continually strives to be one of the best places for patients to receive care and employees to work! If you are ready to start your career as a valued team member with Southwest Spine and Pain then we are interested in talking to you about our current opportunities!

Responsibilities include, but are not limited to the following:

· Welcomes and greets patients and visitors in person

· Respond to incoming phone requests from patients, physicians’ offices, and hospitals; answer inquiries or referring questions to the appropriate personnel

· Optimize patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone

· Scheduling within the guidelines of multiple providers, verifying schedules and insurances

· Assure the accurate new patient packet is mailed or emailed at time of scheduling

· Ensure efficiency while maintaining excellent patient service in a courteous and professional manner.

· Maintains and accurately document all patient request and information in the patient EHR, including but not limited to:

o Demographic information

o Collect and post/record payments for patients

o Cost Estimates

o Verify insurance coverage, benefits, and client financial responsibility

§ Max out of pocket

§ Deductible

§ Co Pay

§ Co Insurance

· Keeps patient appointments on schedule by notifying provider of patient’s arrival; reviewing service delivery compared to schedule and reminding provider of service delays

· Maintain reception areas

· Protects patient rights and dignity with respect by maintaining confidentiality of personal and financial information at all times

· Coordination of patient referrals

· Ability to multitask

· Maintains operations by following policies and procedures; reporting needed changes

· Use sound judgement in handling calls and patients, especially if they may be upset or are not feeling well

· Demonstrate respect for our patients and fellow care team members in every interaction

· Demonstrate excellent interpersonal and problem-solving skills to ensure coordinated efforts, patient satisfaction and monumental service

· Always maintain a professional and positive attitude

· Demonstrate teamwork and support for fellow team members by offering assistance as needed


· Must have high school diploma or GED

· Computer proficiency and phone skills are required

· Excellent communication and customer service skills

· Positive attitude

· Team player

· Healthcare Experience (preferred) but will train the Right person


· Paid time off

  • Health, Dental, Vision Insurance
  • paid Time off
  • Paid Holidays
  • Life and Disability Insurance
  • Employee Assistance Program
  • Tuition Reimbursement

Job Type: Full-Time

Southwest Spine and Pain is an equal opportunity employer, values the diversity of our workforce and the knowledge of our people. Southwest Spine and Pain will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

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